Terms & Conditions

About These Terms

These Terms & Conditions govern your use of the Synergy Facility Services website and related website interactions. The website is operated by Synergy Facility Services Pvt Ltd.

By accessing or using the website, you agree to use it lawfully and in accordance with these Terms. If you do not agree with them, please stop using the website.

Browsing this website does not create a facility-services contract with Synergy.

Use of the Website

You are welcome to use the website for ordinary lawful purposes. You must not knowingly:

• misuse the website
• attempt unauthorised access to it or to related systems
• interfere with its operation
• introduce malicious code
• scrape or systematically copy content in a way that infringes rights or disrupts the service
• impersonate another person or organisation
• submit false or misleading information
• use the website for unlawful purposes

Information on This Website

Synergy aims to keep website information useful and reasonably current. Please note that:

• service scope may vary by project
• availability may vary by location
• operational arrangements may vary by client and site
• website descriptions are not automatically a contractual specification
• images and illustrations may be representative

We do not state that website information is free of every error or omission. If something matters to your decision, please confirm it with us directly.

Enquiries Submitted Through the Website

When you submit an enquiry, Synergy may review your requirement. Submitting an enquiry:

• does not automatically create a service contract
• does not guarantee that Synergy will accept the requirement
• is not a binding quotation unless Synergy expressly states otherwise

We may contact you to understand the facility or site, location, service requirement, scope, and commercial and operational requirements.

How we handle the information you submit is explained in our Privacy Notice.

Service Discussions, Quotations and Proposals

An actual service engagement may depend on:

• site assessment and scope definition
• manpower requirements and service frequency
• operating hours and facility conditions
• location
• statutory and client requirements
• commercial terms and agreed service levels
• applicable taxes and charges

A description on this website should not be read as a fixed price or a guaranteed scope. Where Synergy issues a formal quotation or proposal, the terms in that document govern the relevant commercial discussion.

Separate Client Agreements

Facility services are governed by the applicable agreement, work order, purchase order, proposal, service schedule or other written commercial arrangement agreed between Synergy and the client.

If general website information conflicts with a signed or agreed commercial document, that document governs the service relationship. These website Terms do not override it.

Intellectual Property

Website content may include text, graphics, photographs, logos, layouts, visual elements, page designs and other materials. These may belong to Synergy or to their respective owners or licensors.

You may view the content for lawful personal or business evaluation of Synergy's services. Reproduction, commercial exploitation or redistribution requires appropriate permission, except where the law allows it.

Use of Website Content

You must not:

• copy substantial website content for competing commercial use
• reproduce Synergy's branding without permission
• falsely represent an affiliation with Synergy
• modify content and present it as Synergy material
• use Synergy's content or identity deceptively

Nothing here limits any exception the law gives you, such as fair dealing.

Third-Party Websites and Services

The website may link to third-party websites or services. Synergy does not control them. Their own terms, privacy policies, security practices and availability may apply, so please review the relevant terms before using those services.

Privacy and Personal Information

Personal information you submit through the website is handled according to our Privacy Notice. We do not repeat that notice here. These Terms and the Privacy Notice serve different purposes: the Terms set the rules for using the website, and the Privacy Notice explains how information is handled.

Read our Privacy Notice →

Disclaimers

The website is provided for general informational and communication purposes. To the extent permitted by applicable law, Synergy does not guarantee that:

• the website will always be available
• every piece of information will always be current
• the website will always be free from technical interruption
• external links will always remain available

Limitation of Liability

To the maximum extent permitted by applicable law, Synergy is not responsible for indirect, incidental, consequential or similar losses arising solely from ordinary use of the website.

This does not exclude any liability that cannot legally be excluded, and these Terms do not override your statutory rights.

Indemnity

To the extent permitted by applicable law, you may be responsible for losses or claims that arise from:

• your unlawful use of the website
• misuse of website content
• your violation of these Terms
• your infringement of third-party rights

Events Beyond Our Reasonable Control

Synergy is not responsible for delay or inability to perform website-related obligations caused by circumstances beyond its reasonable control, such as natural events, infrastructure, telecommunications or internet failures, government actions, civil disturbances and similar events.

This section applies to the website only. It does not change any force majeure terms in an individual client agreement.

Governing Law and Jurisdiction

These website Terms are governed by the laws of India. For disputes relating specifically to these Terms, the courts at Kolkata, West Bengal, where Synergy's corporate office is located, will ordinarily have jurisdiction, subject to applicable law and any mandatory jurisdictional requirements.

Changes to These Terms

Synergy may update these Terms from time to time to reflect changes in website functionality, business practices, or legal or regulatory requirements. The latest update date is shown at the top of this page.

Questions About These Terms?