Privacy Notice

Your Privacy Matters

Synergy Facility Services Pvt Ltd respects the privacy of the people who interact with us. We aim to handle personal information responsibly and transparently.

This notice explains:

• what information may be collected
• why it may be used
• how it may be handled
• when it may be shared
• how you can contact us about privacy matters

Information We May Collect

Information You Provide

Depending on how you contact us, this may include:

• Name
• Company or organisation
• Phone number and email address
• Location
• Facility or site information
• Service or requirement details
• The content of your enquiry or message
• Information supplied when applying for employment or engaging with Synergy

Communication Information

We receive the information you share when you contact us through website forms, email, telephone or other direct communication channels.

Website and Technical Information

Where applicable, using the website may involve technical information such as IP address, browser and device information, pages visited, approximate usage information and technical logs.

How We Use Your Information

We may use information for the following purposes:

• Responding to enquiries and providing the information you ask for
• Understanding service requirements
• Communicating with existing clients and handling their support requests
• Managing complaints or escalations
• Processing job and career enquiries
• Responding to business or partnership enquiries
• Maintaining website and service functionality
• Improving the website experience and our communications
• Meeting applicable legal or regulatory requirements

Information Submitted Through Our Forms

Information you submit through our website forms may be used to respond to the specific enquiry or request you have made. Two separate choices apply, and they are handled independently.

When Information May Be Shared

Personal information may be accessed or shared where reasonably necessary for legitimate business operations, service delivery, the operation of our website and forms, communications, or to meet legal obligations.

We do not publish a list of individual service providers in this notice. If you would like to know more about how your information has been handled, please contact us using the details below.

How We Protect Information

We may use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, disclosure and loss.

No method of transmission over the internet, and no system for storing information, can be guaranteed to be completely secure.

How Long We Keep Information

We may keep information for as long as reasonably necessary to:

• respond to the relevant enquiry
• maintain business records
• fulfil legitimate operational requirements
• resolve disputes
• comply with applicable legal or regulatory obligations

Your Privacy Choices and Requests

You may contact us about your personal information and, where applicable under relevant law, ask us to take appropriate action. Requests may include:

• access to information we hold about you
• correction of inaccurate information
• withdrawal of optional promotional consent
• other privacy-related questions or requests

Requests may be subject to applicable legal requirements and reasonable verification of your identity.

Cookies and Website Technologies

The website may use cookies or similar technologies where required for website functionality, security, analytics and improving the website experience.

Read our detailed Cookie Policy →

Third-Party Websites

Our website may link to external websites or services. This Privacy Notice does not cover the privacy practices of those third parties, so please review their privacy policies separately.

Children's Privacy

This website is intended for general business and professional interactions and is not specifically directed toward children.

Changes to This Privacy Notice

We may update this notice from time to time to reflect changes in business practices, website functionality, legal or regulatory requirements, or information-handling practices. The latest update date is shown at the top of this page.

Questions About Privacy?

If you have a question about this notice or how your information is handled, contact us: